We Are Committed to The Ongoing Third-Party Evaluation of Our Service

FirstLight® Home Care Canada is setting a new standard in-home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality, and service excellence.

The hiring team cautiously hand-look over a rigid enrollment process that we have honed and experienced over years., after several interviews, starts with document verification, police checks, school, and historical verifications, and a careful verifying cycle that totally guarantees we get the right staff for the right customer without fail.

Secure Objective Feedback

FirstLight^® Home Care Canada is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence.

Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:

 SECURE OBJECTIVE FEEDBACK

                          Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.     
                         

TAKE ACTION
                     Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.

Our Approach

⦁ Most experienced team in the industry, combining both operations.
⦁ proven success
⦁ Fresh, New, progressive staffing model with focus on strong economics impact
⦁ operating experience + best practices
What Makes Our Care Services Different?
⦁ All of our staff are direct employees (not contractors) – thoroughly screened with a corresponding background check – and must pass through our rigorous in-home care training.
⦁ We are a fully compliant home care agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.