Culture of Care

Our Core Values & Home Care Commitments

Our Culture of Care Promise

At FirstLight Home Care Canada, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.

FirstLight Home Care Canada is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.

The Caregiver Bond

At FirstLight Home Care Canada, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.

Watch Judy share a special moment with her caregiver Gitta:

What Makes Our In-Home Care Different?

All of our caregivers are direct employees (not contractors) – thoroughly screened with a corresponding background-check – and must pass through our rigorous in-home care training.
We are a fully compliant home care agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
Following our thorough recruitment and homecare training, all of our employees must go through our unique Culture of Care training and orientation process.

Service Excellence: We Are FirstLight Home Care Canada

We foster healthy relationships for life.
We are always receptive and anticipate the needs of others.
We are empowered to create a unique, healthy, and comfortable environment.
We recognise and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.
We continually seek to innovate and strengthen the FirstLight Culture of Care.
We foster teamwork and collabouration so that we may exceed the expectations of every client and team member.
We constantly strive to learn and grow.
We are proud of our FirstLight Home Care Canada image, exemplified through our professional appearance and demeanor.
We care for and protect the confidentiality and safety of others.
We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.