Client
Satisfaction

We Are Committed to The Ongoing Third-Party Evaluation of Our Service

As a highly rated home care Canada provider, our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn't good enough. We must continually prove it.

FirstLight® Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company's dedication to innovation, quality, and service excellence.

Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry

Secure Objective Feedback

Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.

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Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.

We Strive to Achieve Service Excellence

Client satisfaction ratings are based on quarterly client feedback from our independent third-party research firm. To achieve a star rating of 4.5 and above, an individual FirstLight office must be ranked best-in-class in areas such as quality of care, responsiveness, and overall satisfaction. To maintain our status as a highly rated home care Canada agency, an office must be serving clients for a minimum of 6 months, and a minimum of 10% of current clients must be surveyed each quarter. All ratings from client satisfaction surveys are based on a 5-point scale. All of our FirstLight locations strive to achieve service excellence every day. Special thanks to our extraordinary caregivers who make exceptional care possible. Their relentless pursuit of quality and kindness is an inspiration.

Client Testimonial
Our Clients tell the story best!

      GOOD  
   Based on 50 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   David Trek 
 190 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The company profile shows their HQ in Mississauga when they moved to Oakville summer 2025. Seems a bit suspicious
  
 
     Posted on Google  
   
   John M Lyte 
 269 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have been exploring Home Care options for my dad who is currently in Meaford. I met with someone at the Owen Sound Hospital and have not heard back from the organization after several attempts of sending emails and calling their office. Extremely unprofessional and obvious that they do not want to help anyone.
  
 
     Posted on Google  
   
   Gemma Triplett 
 325 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We have been using First Light Home Care to provide companion care for my mother-in-law since the beginning of the year. Mum has been living independently, and the twice a week visits were about helping her socialize, be more active, and help with organizing simple appointments. Then suddenly my mother-in-law fell and broke her arm, and when she was ready to leave hospital, she was suddenly going to need help everyday with basic things like getting dressed and tricky things like exercises for the broken arm to help healing. I called Karen at First Light Home Care on a Wednesday, and Thursday morning help was there for Mum. The diligent and caring staff have helped my mother-in-law not only function, but laugh and keep her spirits up in these very trying times. I work in health care, I have worked on some very strong teams, but the group Karen has put together simply amazes me. Thank you Karen!
  
 
     Posted on Google  
   
   Rupinder Verka 
 449 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I am thrilled to share that I have secured a position as a Personal Support Worker (PSW) at First Light Home Care, thanks to Mr. Kunal (Ken) Chhabra, Director of Healthcare Staffing. Previously, I had applied to First Light and other organizations but faced challenges in being hired despite having experience and references. Feeling disheartened after being informed that other candidates were selected, I reached out to Mr. Chhabra. He promptly requested my documents, and within minutes, he facilitated my hiring and orientation. Mr. Chhabra's professionalism and dedication to his candidates are commendable. He was consistently available for calls and emails, demonstrating exceptional support throughout the hiring process. His guidance made my dream of working in this field a reality, and I am incredibly grateful for his assistance. I highly recommend contacting Mr. Kunal Chhabra for anyone seeking opportunities in healthcare staffing. His commitment to helping candidates is truly remarkable. Thank you, Mr. Kunal Chhabra! God bless you Sir and thank you for making my DREAM come true! 🙏⭐️💯🥇
  
 
     Posted on Google  
   
   Riya Patel 
 449 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I had an amazing experience with FirstLight Home Care, thanks to Kunal (Ken) Chhabra, the Director of Healthcare Staffing. He provided me with a fantastic opportunity and secured a Registered Nurse placement for me the very next day! The entire hiring process was extremely fast, smooth, and informative. I felt supported every step of the way. Kunal went above and beyond by personally offering a coaching session and even arranged a conference call with another experienced nurse from his team. That conversation gave me a clear picture of what to expect during my first shift and truly boosted my confidence. Overall, the process was phenomenal. I’m truly grateful for the support and professionalism shown by Kunal and the FirstLight team. Highly recommend!
  
 
     Posted on Google  
   
   Justin Magdy 
 454 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I would like to take a moment to sincerely thank and appreciate Healthcare Director Kunal (Ken) Chhabra for the time and support he provided me. He generously offered a 30+ minute  thorough coaching session and presented me with a great opportunity, and I’m truly grateful for the experience. I want to specifically highlight the effort he put into communicating, coaching, and clearly explaining everything, his approach was not only professional but also genuinely inspiring and informative. The entire conversation left a strong impact on me, and I’m incredibly thankful for his guidance and support.
  
 
     Posted on Google  
   
   sohi preet 
 462 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I’m excited to join FirstLight Home Care Canada! Huge thanks to Kunal Chhabra, Healthcare Staffing Director, for his exceptional professionalism and swift process—hired the same day and placed in an RN role by the next. Highly recommend him to any healthcare professional or organization seeking reliable staffing solutions.
  
 
     Posted on Google  
   
   Mary Barry 
 463 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I cannot speak to all the psws but my sister was assigned Theresa who has been absolutely amazing.  Our care rep is Manisha and she has been so helpful and so accommodating with any requests I have had.  This is my first experience dealing with caregivers and I can honestly say dealing with Manisha has been very easy and she has always tried to help me out with getting more time for my sister.  We are very pleased.
  
 
     Posted on Google  
   
   RAMANDEEP KAUR 
 464 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
     Posted on Google  
   
   Karen Guyett 
 466 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Julie works very well with Sharon I am very pleased with her work